jiliaaaa Privacy Policy

1 Introduction

jiliaaaa ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by jiliaaaa.

jiliaaaa operates as an online gaming platform serving Filipino players. As a platform that handles financial transactions and is subject to regulatory oversight, we are required to collect and process certain categories of personal data. We take this responsibility seriously and are committed to handling your data lawfully, fairly, and transparently.

This policy is intended to comply with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable data protection legislation. If you have any questions about how jiliaaaa handles your personal data, please contact us using the details in Section 14.

2 Personal Data We Collect

jiliaaaa collects the following categories of personal data:

Identity and Contact Data:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)
• Government-issued identification number (e.g., PhilSys ID, passport, driver's licence)

Financial Data:

• GCash account details or PayMaya / Maya account details used for deposits and withdrawals
• Bank account details (account name, account number, bank name) where bank transfer is used
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references

Account and Gaming Data:

• Username and encrypted password
• Account registration date and history of account changes
• Game play history, including games played, wager amounts, win/loss records, and session durations
• Bonus and promotion history
• Responsible gaming settings and self-exclusion records

Technical and Usage Data:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Pages visited, features used, and time spent on the platform
• Cookies and similar tracking technologies (see Section 10)

Communications Data:

• Records of communications between you and jiliaaaa customer support, including chat logs and email correspondence
• Survey responses and feedback submitted to jiliaaaa

3 How We Collect Your Data

jiliaaaa collects personal data through the following means:

Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, respond to a survey, or otherwise interact with jiliaaaa, you provide personal data directly to us.

Automatically: When you access and use the jiliaaaa platform, we automatically collect technical and usage data through cookies, server logs, and similar technologies. This data is collected to ensure the platform functions correctly, to detect fraud and security threats, and to improve the user experience.

From third parties: jiliaaaa may receive personal data about you from third-party identity verification providers, payment processors, and fraud prevention services where this is necessary to verify your identity, process transactions, or comply with our legal obligations. We may also receive data from our game providers where this is necessary to resolve disputes or investigate suspected cheating.

4 How We Use Your Personal Data

jiliaaaa uses your personal data for the following purposes:

• Account management: To create and manage your jiliaaaa account, verify your identity, and maintain accurate records.
• Age verification: To confirm that you meet the 21+ age requirement mandated by Philippine law before allowing access to real-money gaming.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya / Maya, bank transfer, and other supported payment methods.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and other applicable legal and regulatory requirements, including those imposed by PAGCOR.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal or prohibited conduct on the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your account.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, to apply responsible gaming tools at your request, and to comply with responsible gaming obligations.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the functionality and user experience of the jiliaaaa platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about jili aaaa, where you have opted in to receive such communications. You may opt out at any time by contacting customer support or using the unsubscribe link in any marketing email.

jiliaaaa will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for the new processing activity.

5 Legal Basis for Processing

jiliaaaa processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable data protection principles:

• Contractual necessity: Processing that is necessary to perform our contract with you — including account creation, payment processing, and game provision — is carried out on the basis that it is required to fulfil our contractual obligations to you.
• Legal obligation: Processing that is required to comply with applicable law — including KYC/AML obligations, age verification, and regulatory reporting — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, and platform improvement is carried out on the basis of jiliaaaa's legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications is carried out on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing and Disclosure

jiliaaaa does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly to the extent necessary for the purposes described in this policy:

• Payment processors: GCash, PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) receive the financial data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers receive identity documents and personal details to verify your identity and age in compliance with regulatory requirements.
• Game providers: Our game software providers may receive limited account and gameplay data necessary to deliver game content and resolve technical disputes.
• Fraud prevention services: Third-party fraud detection and prevention services receive technical and transactional data to identify and prevent fraudulent activity.
• Regulatory authorities: jiliaaaa may be required to disclose personal data to PAGCOR, the National Privacy Commission, law enforcement agencies, or other competent authorities where required by applicable law or a valid legal order.
• Professional advisers: Legal, accounting, and auditing professionals may access personal data on a confidential basis where necessary to provide professional services to jiliaaaa.

7 Data Retention

jiliaaaa retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with applicable AML and regulatory record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years following the date of the transaction, as required by Philippine AML legislation.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically five (5) years from the end of the business relationship.
• Customer support communications: Retained for two (2) years from the date of the communication, unless a longer period is required for dispute resolution or legal proceedings.
• Technical and usage data: Retained for up to twelve (12) months, after which it is aggregated or anonymised.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Where personal data is no longer required, jiliaaaa will securely delete or anonymise it in accordance with its data disposal procedures.

8 Data Security

jiliaaaa implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jiliaaaa's servers.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Strict role-based access controls limiting access to personal data to authorised personnel only.
• Regular security assessments, penetration testing, and vulnerability scanning.
• Multi-factor authentication for administrative access to systems containing personal data.
• Comprehensive audit logging of access to and modifications of personal data.
• Staff training on data protection obligations and security best practices.

While jiliaaaa takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiliaaaa will notify you and the National Privacy Commission in accordance with applicable breach notification requirements.

9 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jiliaaaa:

To exercise any of these rights, please contact jiliaaaa's data protection team at the email address provided in Section 14. jiliaaaa will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further two months, in which case you will be notified of the extension and the reasons for it.

If you are not satisfied with jiliaaaa's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

10 Cookies and Tracking Technologies

jiliaaaa uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and support security functions. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the platform to function and cannot be disabled. They include session cookies that maintain your login state and security cookies that protect against cross-site request forgery.
• Functional cookies: These cookies remember your preferences, such as language settings and display options, to provide a more personalised experience.
• Analytics cookies: These cookies collect anonymised information about how players use jiliaaaa, including which pages are visited most frequently and where errors occur. This data is used to improve the platform.
• Security and fraud prevention cookies: These cookies help jiliaaaa detect and prevent fraudulent activity, including account takeover attempts and bot activity.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliaaaa platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

11 Children and Minors

If jiliaaaa becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that jiliaaaa may have collected data from a minor, please contact us immediately using the details in Section 14.

jiliaaaa employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time. Providing false information about your age is a serious breach of our Terms and Conditions and may constitute a criminal offence under Philippine law.

12 Responsible Gaming and Data

jiliaaaa processes gaming activity data as part of its responsible gaming programme. This includes monitoring patterns of play to identify potential signs of problem gambling, applying responsible gaming tools at your request, and maintaining records of self-exclusion periods.

Where jiliaaaa identifies indicators of potential gambling harm, it may use your data to contact you with information about responsible gaming resources, to apply protective limits to your account, or to refer your case to its responsible gaming team. This processing is carried out in your vital interests and in fulfilment of jiliaaaa's responsible gaming obligations.

Self-exclusion records are retained for the duration of the exclusion period and for a reasonable period thereafter to prevent re-registration. For full details of jiliaaaa's responsible gaming tools and resources, please visit our Responsible Gaming page.

13 Changes to This Privacy Policy

jiliaaaa reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where a material change is made, jiliaaaa will notify you by email or by a prominent notice on the platform prior to the change taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how jiliaaaa protects your personal data. Your continued use of the platform following any update constitutes your acknowledgement of the revised policy.

14 Contact and Data Protection Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or jiliaaaa's handling of your personal data, please contact our data protection team:

Email: [email protected]

General Support: [email protected]

Response Time: jiliaaaa aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.